TERMS & CONDITIONS

By using this site you are acknowledging that you have read and agree with the following terms and conditions. These terms and conditions may be changed or added to at any time.

Prices
Prices shown on the site are in GBP and are inclusive of VAT. We reserve the right to change the prices at any time without prior notice to you. We may from time to time offer promotional discount codes (either directly or via third parties). These codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.

Orders
All orders are subject to acceptance. Sally Davies Silver reserves the right to refuse any order.

Delivery
Some items are held in stock but most of the jewellery is made to order. If an item is in stock it will be dispatched as soon as possible, usually within 5 days of placing the order. Items that need to be made to order will be delivered in 2-6 weeks depending on the complexity of the design. Any time or date stated for delivery is an estimate only. If you require an item urgently for a special date or event please contact Sally and she will try her best to accommodate your requirements.

Postage
All items to UK mainland are sent by Royal Mail Special Delivery (preferred) or Royal Mail Signed For 2nd Class. Special Delivery guarantees 1pm next working day delivery. The cost of post and packaging for this service to UK mainland addresses is £7.50. The cost of the Signed For 2nd Class service is £3.95. This service is not insured, therefore we cannot take responsibility for parcels lost after dispatch. Deliveries to Europe and the rest of the world are sent Royal Mail Tracked and Signed for. The cost of this service is £18.00 If you wish your parcel to be sent via another method please email us and we will do our best to accommodate you.

Cancellation
Orders for stock items can be cancelled any time before dispatch but you must inform us in writing by email. Please note that orders for goods which have been specially commissioned, customised or personalised to order cannot be cancelled.

Refunds
If you wish to return a stock item, please return it unworn and in the original packaging with tamper proof label (where applicable) intact within 14 days - please get in touch before doing so to see if we can help in any way and so we know to expect it. We cannot accept returns on commissioned, specially made or personalised items unless they are faulty or we have made an error.
Refunds will be made using the same method as the original payment within 30 days.

Faulty or incorrect goods
If your goods arrive faulty, damaged or are not what you ordered you must inform us within 7 days of delivery and we will help you to resolve any issues as quickly as possible. Wilful, malicious damage or negligence will void any rights you have to take advantage of the refund or exchange policies. Goods which are thought to be faulty after this time will be treated case by case. Please contact Sally to discuss the problem.

Description of goods
Every effort has been made to ensure all images are a true representation of the finished product but due to the handmade nature of our products, slight variations may occur between pieces. Gemstones used may vary slightly in colour due to the nature of the raw material. Please note that colours and images may vary depending on the monitor and browser you are using.
Images may not be actual size. Please refer to the individual product dimensions provided for the actual size of each piece.

Design Rights
All of the designs shown on www.sallydaviessilver.co.uk are the company's intellectual property and are automatically protected under design right. This means that the use of these designs for any purpose without our written permission would be an infringement of UK Patent Law. Any infringement of design right or copyright (such as copying by other manufacturers or retailers) would entitle us to take civil action in court with a view to seeking damages

Contact
Sally Davies, 9, Nabb Close, St Georges, Telford. Shropshire. TF2 9PT. Tel: 07939 125451. E: [email protected]

PRIVACY POLICY
This privacy policy sets out how Sally Davies Silver uses and protects any information that you give us when you use this website. Sally Davies Silver is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. Sally Davies Silver may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes.

Your consent
By visiting this website, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. By submitting your information you can censor the use of that information as set out in this policy. The information we collect and share in the course of our business, (which is the sale of jewellery on a one to one basis in person or by email, via our online shop, or at trade events) is the personal data you provide to us. We collect this data through sales and through subscription to our newsletter and it includes your name, email address, billing address, postal address and phone number, as well as details about payments to and from you and details of products you have purchased from us. Technical data is also collected, such as internet protocol (IP) address, your login data, browser type and version, time-zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website. We will only use and share your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: to allow you to register an account; to perform a contract we are about to enter into or have entered into with you; if it is necessary for our legitimate interests and these are not overridden by your own rights and interests; where we need to comply with a legal or regulatory obligation. Analytics information. We may directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

Cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest (e.g. Facebook, YouTube, Twitter, etc.). However, once you have used these links to leave our site, please note that we do not have any control over these other websites. We are not responsible for the privacy practices or the content of these websites. Please exercise caution and refer to the privacy policy applicable to the website in question.

Online security
We do not store financial information such as credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider.

Services and conditions of use
As part of our Service, we agree to provide you with information and other Services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the Service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Account information and marketing communications
Sally Davies Silver gives you the right to update your account information at any time from the My Account page on our website. We use the information we collect or receive to communicate directly with you. We may send you emails containing newsletters, promotions and special offers. If you do not want to receive such email messages, you will be given the option to unsubscribe or change your preferences. We also use your information to send you service-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the service, technical and security notices). You may not opt out of Service-related e-mails. You can also contact us at [email protected] to update your details or opt out of non-Service related communications.

INFORMATION

Care of your jewellery
Silver is, by its nature, a soft metal which is susceptible to scratches. It is therefore not advisable to wear your jewellery when doing sports or strenuous activities where it may be damaged. Perfumes, grease, deodorants and other chemicals may damage or discolour the metal and cause irreparable damage to some gemstones, so it is advisable to remove your jewellery for swimming or spa type treatments. To clean we recommend a silver cleaning cloth and advise storing silver in the box supplied or in a sealed plastic bag to slow down the tarnishing process. We do not recommend dips or abrasive cleaners as these will also damage both the silver and any gemstones. Sally Davies Silver offer a yearly clean and polish of pieces bought from us free of charge, however the customer is responsible for the cost of postage both ways. Please email [email protected] to ask about this service.

Hallmarking
All precious metals over a certain weight sold in the UK must be hallmarked by one of the Assay Offices. For Silver of any fineness, that weight is 7.78g. Most of our jewellery is below that weight, although some is hallmarked if near to 7.78g. If you particularly require an underweight piece to be hallmarked, this can be done for an additional charge. Please contact us to discuss this.
Sally Davies Silver is registered with the London Assay Office.